Privacy Policy

Effective: 11/14/2016

This privacy policy describes how your personal information is processed and used by The ServiceMaster Company, LLC which operates the website Please note that by visiting and using, you are accepting the practices described in this privacy policy below.

What information is Alterra gathering about me?

Only when you schedule an appointment, ask an expert a question online, or refer a friend on, does Alterra ask for your name, address, phone number, email address and other personal information necessary to fulfill your request.

How is my information being used?

Information collected on may only be used in the following ways:

  • Schedule appointments
  • Respond to your customer service inquiries
  • Refer a friend to Alterra

How does Alterra protect my personal data?

Alterra uses reasonable precautions to keep the information disclosed secure. Alterra has implemented security policies, rules and technical measures to protect your personal data from unauthorized access, improper use or disclosure or unauthorized modification. Alterra also advises all associates about their responsibility to protect customer data, and Alterra provides associates with appropriate guidelines for adhering to our company’s business ethics standards and confidentiality policies. If for any reason you have a concern regarding the possible misuse of personal data by Alterra, please contact your local Alterra branch manager to assist you.

Will Alterra disclose my information collected to Third Parties?

Alterra will not disclose your information to any third party vendors. Alterra maintains a strict “No Spam” policy that means Alterra does not intend to sell, rent or otherwise give your e-mail address to any third party. In fact, Alterra will only disclose your personal information if required by law. Alterra uses reasonable precautions to keep the information disclosed to us on this website secure.

What if there are policy changes to this website?

Alterra reserves the right to change, modify or amend this policy at any time. Any changes to this privacy policy will be posted on this page so that you are always aware of the information that Alterra collects, how Alterra uses it and under what circumstances Alterra might disclose it if required by the law.


To opt-out of marketing communications or to request to be added to our Do Not Call List, and/or our Do Not Mail List, you may use one of these convenient methods:

Electronic Promotional Offers. If you do not want to receive emails from us or from any third party regarding special promotions or offers, you may (i) click the unsubscribe link here in the footer of any email; (ii) email us at with “Unsubscribe Promotional Offers” in the subject line; (iii) call customer care (click here for phone numbers); or (iv) mail us at the address set forth below.

Direct Mail Promotional Offers. If you do not want us to send you any promotional offers through direct mail or sell, rent or share your Personal Information with other companies so that they can send you direct mail offers about their products and services, you may: (i) email us at with “Do Not Mail” in the subject line; (ii) call customer care (click here for phone numbers); or (iii) mail us at the address set forth below.

Telemarketing. If you do not want to receive marketing phone calls from us, you may: (i) email us at with “Do Not Call” in the subject line; (ii) call customer care (click here for phone numbers); (iii) ask to be placed on our Do Not Call list when you receive a call from us; or (iv) mail us at the address set forth below.

Third Parties Who Recommended our Products and Services. If you wish to opt out of us providing this information to such third parties, you may: (i) email us at with “Third Party Opt-Out” in the subject line; (ii) call customer care (click here for phone numbers); or (iii) mail us at the address set forth below.

Mailing Address. In all cases, you may write us at:

Robert E. Schuerman, Assistant General Counsel
Administrator, Alterra Pest Privacy Policy
The ServiceMaster Company, LLC
860 Ridge Lake Road
Memphis, TN 38120

If you receive marketing communications from one or more brands within the ServiceMaster Network of Brands, you must opt-out individually from each of the brands from which you are receiving brand-specific marketing communications.

Please note that even if you opt out of receiving promotional direct mail offers, we may continue to send you service notifications by direct mail that are related to your account(s) and our Products and Services you have requested or in which you are currently enrolled.

Please note also that changes may not be effective immediately. In each event, you must clearly indicate the information that you wish to have changed or clearly indicate that you wish to have your personally identifiable information (including Personal Information) removed from our database. We will endeavor to comply with your request as soon as reasonably possible. Note that despite any request for removal of or change to personally identifiable information (including Personal Information), we may need to retain certain information for recordkeeping purposes and there may also be residual information that will remain within our databases and other records, which will not be removed or changed.


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"Kody was very friendly and helpful. We just moved in a week ago, so boxes are everywhere which he didn't seem to mind. I also was not aware of any issues, but the A/C guy was here at the same time and discovered rat activity in the attic. Yuck! He talked to Kody for me and Kody set out traps. I have never had rodent problems, or at least I thought I didn't, and who knows how long it would have taken me to discover it. Very happy Kody was here at the same time!"
-Justin B., Dallas, TX