Privacy Policy

Alterra is committed to protecting your privacy. This privacy policy is intended to describe how your personal information is processed and used. Please note that by visiting and using, you are accepting the practices described in this privacy policy below.

What information is Alterra gathering about me?

Only when you schedule an appointment, ask an expert a question online, or refer a friend on, does Alterra ask for your name, address, phone number, email address and other personal information necessary to fulfill your request.

How is my information being used?

Information collected on may only be used in the following ways:

  • Schedule appointments
  • Respond to your customer service inquiries
  • Refer a friend to Alterra

How does Alterra protect my personal data?

Alterra uses reasonable precautions to keep the information disclosed secure. Alterra has implemented security policies, rules and technical measures to protect your personal data from unauthorized access, improper use or disclosure or unauthorized modification. Alterra also advises all associates about their responsibility to protect customer data, and Alterra provides associates with appropriate guidelines for adhering to our company’s business ethics standards and confidentiality policies. If for any reason you have a concern regarding the possible misuse of personal data by Alterra, please contact your local Alterra branch manager to assist you.

Will Alterra disclose my information collected to Third Parties?

Alterra will not disclose your information to any third party vendors. Alterra maintains a strict “No Spam” policy that means Alterra does not intend to sell, rent or otherwise give your e-mail address to any third party. In fact, Alterra will only disclose your personal information if required by law. Alterra uses reasonable precautions to keep the information disclosed to us on this website secure.

What if there are policy changes to this website?

Alterra reserves the right to change, modify or amend this policy at any time. Any changes to this privacy policy will be posted on this page so that you are always aware of the information that Alterra collects, how Alterra uses it and under what circumstances Alterra might disclose it if required by the law.


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"Thank you Deon for your friendliness and professionalism. You introduced yourself and greeted me with a smile, and you answered all my questions. You took careful consideration of my plants and shrubs, making sure not to damage anything. You also tried your best to take care of problem areas even though I had a lot of things in the way of you reaching those areas. I appreciate you being so thorough in those difficult spots. Alterra should be very proud to have Deon as an employee. I wish all my service calls for home needs were as positive as the experience I have had with Alterra. Many Thanks!"
-John S., San Jose, CA