What information is Alterra gathering about me?
Only when you schedule an appointment, ask an expert a question online, or refer a friend on Alterrapest.com, does Alterra ask for your name, address, phone number, email address and other personal information necessary to fulfill your request.
How is my information being used?
Information collected on Alterrapest.com may only be used in the following ways:
- Schedule appointments
- Respond to your customer service inquiries
- Refer a friend to Alterra
How does Alterra protect my personal data?
Alterra uses reasonable precautions to keep the information disclosed secure. Alterra has implemented security policies, rules and technical measures to protect your personal data from unauthorized access, improper use or disclosure or unauthorized modification. Alterra also advises all associates about their responsibility to protect customer data, and Alterra provides associates with appropriate guidelines for adhering to our company’s business ethics standards and confidentiality policies. If for any reason you have a concern regarding the possible misuse of personal data by Alterra, please contact your local Alterra branch manager to assist you.
Will Alterra disclose my information collected to Third Parties?
Alterra will not disclose your information to any third party vendors. Alterra maintains a strict “No Spam” policy that means Alterra does not intend to sell, rent or otherwise give your e-mail address to any third party. In fact, Alterra will only disclose your personal information if required by law. Alterra uses reasonable precautions to keep the information disclosed to us on this website secure.
What if there are policy changes to this website?
"William greeted me with professionalism and a friendly smile. I stated my issues and he was able to respond with knowledge, which I truly appreciate it when a representative is knowledgeable of their product and service."
-Jason L., San Jose, CA